Returns & Exchanges
We want you to be completely satisfied with your Medik8 skincare journey, which is why we offer a 30-day return window for products in their original, unopened condition. If you experience a sensitivity or are unhappy with your purchase, our dedicated customer care team is here to assist with a solution.
Initiate Your Request
Contact our customer support team via the online portal or email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the items in their original packaging to ensure they are protected during transit, including the printed return form inside the box.
Ship to Medik8
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Refund Processing
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing